Support

Free: every station, the Working-Now Score, the last stored availability reading with its age, Will I Make It, and one multi-stop trip plan every 30 days. The All-Access Pass ($19/month or $99/year) adds unlimited multi-stop trip plans, live availability never more than 15 minutes old where the network reports it, unlimited station alerts, and battery and range from your connected car. The app and the website use the same account. More about All-Access.

New members get 7 days free, then $19/month or $99/year. In the app, the trial is Apple’s introductory offer and Apple bills you. On the website, your first charge is on day 8 unless you cancel before the trial ends. One free trial per person, across the website and the app.

Bought in the iPhone app: open Settings on your iPhone, tap your name (your Apple ID), then Subscriptions, choose ChargingNear.me and cancel. Do it at least 24 hours before it renews. Apple bills App Store subscriptions, so we can’t cancel them for you. Bought on the website: cancel from your Account page.

On a new or reset iPhone, sign in to the app with your ChargingNear.me account, then tap Restore Purchases. Your iPhone must use the Apple ID that bought the Pass. A Pass bought in the app is linked to the ChargingNear.me account you were signed in to when you bought or restored it, and it can’t be moved to a different account while that account exists.

You can delete your account inside the app, from your account screen. It deletes your account, saved stations, garage, trips and alerts, disconnects your car, and we email you to confirm. Your reviews, photos and tips stay on station pages without your name. Deleting your account does not cancel an App Store subscription: cancel it in your iPhone’s Settings too. A Pass bought on the website is set to end at the close of the period you paid for. You can also delete your account from your Account page on the website.

Pick your car, your charge and where you’re going. We model the real route with the National Weather Service forecast, wind, elevation and your speed, then answer Yes, Close or No with the charge you’ll likely arrive with. It’s an estimate, not a guarantee: each car is calibrated to its EPA highway rating, and the answer is a range because weather, traffic and driving vary. We default to arriving with a 10% buffer; use 15–20% in winter, at night or on remote routes. Try Will I Make It.

Connecting a car is part of All-Access. Tap Connect your car, sign in to your car maker’s account through Smartcar, and approve what we can read. Your battery percentage then replaces the slider in Will I Make It, and you see your car’s own range estimate and charging status. It works with the cars Smartcar supports. We keep your VIN only as a one-way code and its last 4 characters, and we read your car’s location only when you tap Start from my car or Near my car. Deleting your account disconnects your car.

To show chargers near you and plan trips from where you are. The app asks first, and works without it: search by city, address or ZIP code instead. You can change your choice at any time in your iPhone’s Settings, under Privacy & Security, then Location Services. We don’t keep the precise location your device shares. How we handle location.

Open the station’s page and, under Did it work?, tap Didn’t work. You can also tap Report a Problem and choose Broken charger. A failure reported in the last 48 hours caps the station’s Working-Now Score at 40, so other drivers see it before they go.